Customer Care

Gold Authenticity

Every gram is accounted for. Learn how we source, certify, and stand behind the purity of our gold and gemstones.

Last updated: July 2026

Certified purity, guaranteed

All gold jewelry is crafted from hallmarked alloys meeting or exceeding stated karat standards. Each piece ships with a certificate of authenticity detailing metal purity, weight, and origin where applicable.

Our gold standards

We work exclusively with refined gold from accredited refiners. Karat designations — 10K, 14K, 18K, 22K, and 24K — reflect the actual gold content of each alloy, verified before casting and again after finishing.

KaratGold contentTypical use
24K99.9% pureInvestment bars, heritage pieces
22K91.6% pureTraditional Middle Eastern & South Asian designs
18K75.0% pureFine jewelry, engagement rings
14K58.3% pureEveryday wear, durability
10K41.7% pureAccessible luxury, active lifestyles

Hallmarks & documentation

  • Laser or stamp hallmark indicating karat on every piece above 2 grams.
  • Certificate of authenticity with item description, gross weight, and metal purity.
  • Unique serial reference linked to your order for lifetime service records.
  • Gemstone certificates (GIA or equivalent) provided for diamonds 0.50 ct and above.

Third-party verification

We welcome independent appraisal. If a certified appraiser determines that a piece does not match its stated specifications, contact us within 90 days with the appraisal report. We will arrange re-testing at our expense and offer a full refund if discrepancies are confirmed.

XRF testing

Non-destructive X-ray fluorescence analysis available in our showrooms for verification.

Ethical sourcing

We prioritize conflict-free materials and suppliers adhering to responsible mining standards.

Lifetime records

Your purchase history and authenticity documents remain accessible for future service and resale.

Unless explicitly labeled as gold-plated or gold-vermeil, all our gold jewelry is solid gold alloy throughout — not hollow-filled or surface-plated.

Still have questions?

Our customer care specialists are here to help with orders, sizing, returns, and authenticity inquiries.

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