Customer Care

Terms & Conditions

Please read these terms carefully before using our website or placing an order.

Last updated: July 2026

These Terms & Conditions govern your access to and use of our website and the purchase of products from our online store. By placing an order, you agree to be bound by these terms.

Use of our website

  • You must be at least 18 years old to make a purchase.
  • You agree to provide accurate account and checkout information.
  • You may not use our site for unlawful purposes, automated scraping, or to interfere with site security.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Products & pricing

Product images are representative; slight variations in natural materials, hand finishing, and screen calibration may occur. Prices are listed in USD unless otherwise stated and may change without notice. Gold prices fluctuate with market rates — confirmed order prices are locked at checkout.

  • We strive for accuracy but reserve the right to correct pricing errors and cancel affected orders with a full refund.
  • Promotional codes are subject to stated terms and cannot be combined unless explicitly permitted.
  • Product availability is not guaranteed until your order is confirmed.

Orders & payment

An order confirmation email does not constitute acceptance. We may verify payment, address, and fraud risk before dispatch. Payment is processed securely through our payment partners. Failed or disputed payments may result in order cancellation.

Shipping, returns & warranty

Shipping terms are described in our Shipping & Delivery policy. Returns and exchanges are governed by our Return Policy. Manufacturing defects are covered under our craftsmanship warranty for 12 months from delivery — normal wear, accidental damage, and unauthorized repairs are excluded.

Intellectual property

All content on this website — including images, designs, text, logos, and product photography — is owned by us or our licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without written permission.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim related to a purchase shall not exceed the amount you paid for the item in question.

Governing law & changes

These terms are governed by the laws of the jurisdiction in which our primary business entity is registered, without regard to conflict-of-law principles. We may update these terms periodically; continued use of the site after changes constitutes acceptance. Material changes will be noted on this page with an updated date.

Need clarification?

Our customer care team is happy to explain any section of these terms before you complete your purchase.

Still have questions?

Our customer care specialists are here to help with orders, sizing, returns, and authenticity inquiries.

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