Privacy Policy

Last updated: July 2026

This Privacy Policy describes how we collect, use, and protect personal information when you visit our website, create an account, or make a purchase. By using our services, you agree to the practices described below.

Information we collect

• Account details: name, email address, phone number, and password (encrypted).
• Order information: shipping and billing addresses, payment method (processed by secure third-party providers — we do not store full card numbers).
• Communications: messages you send to customer care, reviews, and survey responses.
• Technical data: IP address, browser type, device information, and cookies for site functionality and analytics.
• Social sign-in: if you authenticate via Google or Apple, we receive profile information permitted by those providers (such as name, email, and profile photo).

How we use your information

• Process and fulfill orders, including shipping updates and delivery notifications.
• Provide customer support and respond to inquiries.
• Improve our website, products, and shopping experience.
• Send transactional emails (order confirmations, shipping alerts) and, with your consent, marketing communications.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms.

Cookies & tracking

We use essential cookies for cart, authentication, and checkout functionality. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings; disabling essential cookies may limit site functionality.

Sharing with third parties

We share data only with service providers necessary to operate our business — payment processors, shipping carriers, email platforms, and cloud hosting. These partners are contractually required to protect your data. We do not sell your personal information to third parties for their marketing purposes.

Data retention & security

We retain order and account data as long as needed to provide services and meet legal requirements. We implement industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls. No method of transmission over the internet is 100% secure.

Your rights

• Access and receive a copy of personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Opt out of marketing emails via the unsubscribe link in any promotional message.
• Residents of certain jurisdictions (EU, UK, California) may have additional rights under applicable privacy laws.